Returns & Exchanges

We want you to be completely satisfied with your HIFI purchase. Please review our policies below regarding returns and exchanges.

Standard Items

Unworn, unwashed standard items in their original condition may be returned within 30 days of delivery for a full refund or exchange. Shipping costs are non-refundable.

Custom Items

Because custom items are made specifically for you, they are final sale. We cannot accept returns or exchanges on customized products unless the item is defective or there was an error in production.

Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, please contact our support team within 7 days of receiving your order. We will arrange a replacement at no additional cost to you.

How to Initiate a Return

To start a return, please contact our support team with your order number and the reason for the return. We will provide you with a return authorization and shipping instructions.